Privacy Policy

Last updated: April 6, 2026

1. Information We Collect

When you use CheapereSIM, we collect information you provide directly to us, including:

  • Account Information: Your name, email address, and password when you create an account.
  • Order Information: Destination, plan selection, and payment details processed by Paddle (our payment processor).
  • Device Information: IP address, browser type, and device type for analytics and fraud prevention.
  • Communication Data: Messages you send through our contact form or support channels.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your eSIM orders
  • Send you order confirmations, eSIM delivery emails, and expiry reminders
  • Provide customer support
  • Improve our services and user experience
  • Prevent fraud and abuse
  • Send marketing emails (only with your consent; you can unsubscribe at any time)

3. Payment Processing

We use Paddle as our Merchant of Record. Paddle processes all payments and handles credit card information directly. We never store your full credit card number on our servers. Paddle's privacy policy applies to payment data.

4. eSIM Provider Data

To provision your eSIM, we share minimal necessary information with our eSIM providers (such as destination and plan details). We do not share your personal information beyond what is required for provisioning.

5. Data Retention

We retain your account and order information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time by contacting us or using the account deletion feature in your profile settings.

6. Data Security

We implement industry-standard security measures including:

  • TLS/SSL encryption for all data in transit
  • Encrypted storage for sensitive data at rest
  • Regular security audits and monitoring
  • Access controls limiting employee access to customer data

7. Cookies

We use essential cookies for site functionality (authentication, CSRF protection) and analytics cookies (Google Analytics) to understand how our site is used. You can control cookie settings through your browser.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate personal data
  • Delete your personal data
  • Object to processing of your personal data
  • Export your data in a portable format

To exercise any of these rights, contact us at [email protected].

9. Third-Party Services

We use the following third-party services that may process your data:

  • Paddle: Payment processing
  • Cloudflare: CDN and DDoS protection
  • Google Analytics: Website analytics
  • Resend/Postmark: Email delivery
  • Sentry: Error monitoring

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy, please contact us at: